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Home > Topics > Building Plan Submission Procedures & Requirements > NEA Service Standards
     
  NEA Service Standards

NEA Service Standards (generic services)
Services catered for public
Services catered for businesses

NEA Service Standards (generic services)

 

Description

 Service Standards
1.

Emails, letters & faxes

 We will reply to you between 3 – 5 working days
Appeal cases will be given a response within 14 working days
2.

Call Centre and QSM Hotline

Callers can expect to be attended to within 10 secs

3. Customer Service Centre-CSC Customers can expect to be attended to within 15 mins

Services catered for public

 

Description

 Service Standards
1. Application for Foodshop/Foodstall Licence We will process your application within 3 working days upon receipt of complete and accurate submission of all required documents.
2. Application For Hawker Licence We will issue a licence to the applicant within 7 working days provided that the applicant meets all eligibility criteria, clears all required screenings and does not owe NEA any arrears
3. Application for courses at the Singapore Environment Institute We will provide successful online registrations with an immediate course application acknowledgement page for print-out.
4. Reply to application letter for job We will reply to you within 3 working days
5. Notification of outcome of job interview We will reply to you within 3 working days
6. Application for a niche at Chao Chu Kang/Mandai Columbaria We will process your application within a day.
7. Choa Chu Kang Cemetery Exhumation Programme:
Processing of Claim Registration Form and Update of Particulars 		We will process your application within 3 working days upon receipt of complete and accurate submission of all required documents.

Services catered for businesses

 

Description

 Service Standards
1. Application for the registration of pesticides and repellents We will process your application within 2 weeks upon receipt of complete and accurate submission of all required documents.
2. Application For Fumigator Licence We will process your application within 5 working days upon receipt of complete and accurate submission of all required documents.
3. Application for Vector Control Operator Licence We will process your application within 3 working days upon receipt of complete and accurate submission of all required documents.
4. Application for Vector Control Technician Licence We will process your application within 3 working days upon receipt of complete and accurate submission of all required documents.
5. Application for Supermarket licence We will process your application within 3 working days upon receipt of complete and accurate submission of all required documents.
6. Application for Funeral Parlour Licence We will process your application within 5 working days upon receipt of complete and accurate submission of all required documents.
7. Application for Toxic Industrial Waste Collector's Licence We will process your application within 7 working days upon receipt of complete and accurate submission of all required documents.
8. Application for Hazardous Substance Licence / Permits We will process your application within 7 working days upon receipt of complete and accurate submission of all required documents.
9. Application for approval of transport of Toxic Industrial Waste We will process your application within 7 working days upon receipt of complete and accurate submission of all required documents.
10. Application for Licence Under Environmental Pollution Control Act for trade effluent discharge and Scheduled Premises We will process your application within 14 working days upon receipt of complete and accurate submission of all required documents.
11. Application for Clearance To Import Off-Road Diesel Engines For Use In Singapore We will process your application within 7 working days upon receipt of complete and accurate submission of all required documents.
12. Application for Ozone Depleting Substances (ODS) Licence We will process your application within 7 working days upon receipt of complete and accurate submission of all required documents.
13. Application for Written Permission To Dispose Of Toxic Industrial Wastes At Semakau Landfill We will process your application within 7 working days upon receipt of complete and accurate submission of all required documents.
14.  Application for approval of type of industrial allocation and location We will process your application within 7 working days upon receipt of complete and accurate submission of all required documents.
15.  Electronic application for Drainage Interpretation Plan (DIP) / Sewerage Interpretation Plan (SIP)
We will process your application within 7 working days upon receipt of complete and accurate submission of all required documents.
16.  Application for Development Control (DC) We will process your application within 7 working days upon receipt of complete and accurate submission of all required documents.
17.  Registration of Building Plans / Detailed Plans We will process your application within 1 working day.
For industrial developments which may have health and safety hazards and pollution impact, application will be processed within 7 working days.
18.  Application for Temporary Occupation Permit (TOP) We will process your application within 7 working days.
19.  Application for Certificate of Statutory Completion (CSC) We will process your application within 7 working days.
20. Application for General Waste Collectors Licence We will process your application within 1 working day upon receipt of complete and accurate submission of all required documents.
21. Application for Opening of Disposal Account We will process your application within 3 working days upon receipt of complete and accurate submission of all required documents.
22. Application For Registration/Deregistration of Vehicles for Refuse Collection We will process your application within 3 working days upon receipt of complete and accurate submission of all required documents.
23. Application for Fuel Economy Label We will process your application within 7 working days upon receipt of complete and accurate submission of all required documents.
24. Application for Energy Label We will process your application within 7 working days upon receipt of complete and accurate submission of all required documents.
25. Application for One-Year Accelerated Depreciation Allowance for Energy Efficient Equipment and Technology We will process your application within 14 working days upon receipt of complete and accurate submission of all required documents.
26. Application for Energy Efficiency Improvement Assistance Scheme (EASe)
We will process your application within 14 working days upon receipt of complete and accurate submission of all required documents.

 

Updated on 29 Jul 07

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