Provision of Adequate Toilet Facilities
It is a legal requirement for public toilets to be provided with the basic toilet amenities, namely toilet paper, liquid soap, hand dryer (or paper towels) and litter bin. Owners should therefore ensure the following:

• Provide adequate supply of liquid soap and paper towels (if provided for) at all times
• Provide adequate supply of toilet paper in each cubicle
• Provide sufficient litter bins inside toilets
• Provide adequate numbers of hand-dryers as close to the wash hand basins as possible
• Provide a sanitary disposal bin in each female toilet cubicle
• Keep toilets well-ventilated. Any mechanical ventilation system used should be cleaned and serviced regularly

Note: Owners are encouraged to also provide air deodorisers and sanitizers for toilet and urinal bowls. 

Proper Cleaning/ Maintenance of Public Toilets
It is good practice for owners of public toilets to have a proper schedule for maintenance of their public toilets. Owners are therefore expected to carry out the following:

• Check to ensure all toilet facilities are in good working order
• Keep toilets clean and the floor dry at all times
• Clean and sanitize toilet bowls, urinals and wash hand basins
• Clean mirrors, door-knobs and any other surfaces where there is contact with users
• Spot-clean walls, ledges, vents and partitions where dirty
• Check for any leakage in the sanitary pipes, especially at the joints. Any leaks or defects should be rectified immediately
• Use an inspection card to monitor the daily maintenance of the toilet.
• Schedule more frequent cleaning during peak hours. See recommendations below on the frequency of cleaning:

Frequency of Cleaning

Light Industry Building	once or twice a day
Condominium	twice a day and increase to 4 times a day during weekend
Office Building	4 to 5 times a day
Hotel	6 times a day
Shopping Centre	6 to 8 times a day
Hawker Centre	1 to 2 hourly cleaning during non peak hours every 1/2 hour cleaning during peak hours

• See recommendations below on the frequency of cleaning for the various surfaces, wares and fittings.

Periodic Cleaning Schedule

Item	Activity	Frequency
Floor	Machine scrub to ensure removal of soil from grouting	Fortnightly
Walls	Hand scrub to ensure removal of soil from grouting	Monthly
Bins	Hand scrub to ensure removal of soil from grouting	Fortnightly
Basins	Scrub with scrubbing pad to remove stubborn stains	Weekly
Bowls / Urinals	Scrub with scrubbing pad to remove stubborn stains  Scrub beneath rim to ensure removal of yellow stains	Weekly
Soap Dispensers	Dismantle and check / clear chokes	Weekly
Exhaust Fans	Wipe clean to remove dust	Weekly

• To carry out proper toilet maintenance, see recommendations below on the equipment cleaners should have:

Equipment And Supplies List For Cleaners

1. Service tray or cart
2. Premixed glass cleaner (with spray bottle)
3. Premixed disinfectant cleaner (with spary bottle)
4. Disinfectant cleaner concentrate
5. Scouring power
6. Stainless steel cleaner (if necessary)
7. Toilet bowl swab abd container
8. Putty knife
9. Broom
10. Dust-pan corner brush
11. Mop / bucket / wringer
12. Signages such as 'wet floor' and 'closed for cleaning'
13. Duster (feather / lamb's wool)
14. Clean cloth
15. Paper towels / toilet paper / soap
16. Gloves

• See recommendations below on the types of cleaning agents for the different types of finish:

Cleaning Agents For Different Finishes

1) Wall / Floor (ceramic, granite and marble tiles	Use neutral-based cleaners or disinfectants. Do not use acid-based cleaner on marble
2) Glass / Mirror     Neutral cleaners can also be used	Use ammonia- or neutral-based cleaners
3) Sanitary Wares	Use disinfectant cleaners
4) Stainless Steel / Chrome	Use stainless steel / chrome polish
5) Plastic / PVC	Use neutral-based cleaners
6) Toilet Bowls	Use disinfectant or mild abrasive liquid cleaners

Other Notes

• Toilet cleaners and supervisors are strongly encouraged to attend and pass the respective WSQ courses as follows:

          Cleaners: 'Perform basic cleaning of washrooms' under the WSQ Certificate in Environmental Cleaning'

          Supervisors: 'Perform advanced cleaning of washrooms' under the WSQ Higher Certificate in Environmental Cleaning

          [Information on the Environmental Cleaning WSQ is available at http://app2.wda.gov.sg/wsq/Contents/contents.aspx?contid=1164].

• Display educational posters or stickers to encourage users to adopt good toilet habits when using public toilets. 
  [Educational materials are available at the NEA and you can request for these materials online here.]
  
  
• For more information on public toilet design and maintenance, you can refer to 'A Guide to Better Public Toilet Design and Maintenance').